1. Support communications
When you submit a support request, ask for a callback, email us or otherwise request help, BACKON may contact you about that specific request using the contact method you provided. Service communications are treated separately from unrelated promotional marketing.
2. Marketing email — United States
Commercial email sent to U.S. recipients is handled under a process designed around CAN-SPAM requirements: accurate sender/header information, non-deceptive subjects, clear business identification, required postal/contact information in the message, and a straightforward way to opt out. Opt-out requests are placed on a suppression list and are not sold or transferred for marketing purposes.
3. Commercial electronic messages — Canada
Commercial email/SMS sent to recipients in Canada is handled separately under Canada’s Anti-Spam Legislation (CASL). Where CASL applies, BACKON must have an appropriate consent basis, identify the sender/contact information and include a functioning unsubscribe mechanism. A publicly visible business address is not treated as unlimited permission to send any message; relevance, restrictions and the actual consent basis matter.
4. SMS and messaging
Commercial SMS or similar electronic messages are not treated as exempt merely because they are short. Applicable consent, identity and opt-out rules must be followed. Service texts requested by the customer are distinguished from promotional texts.
5. Consumer telemarketing
BACKON does not treat a public or purchased telephone number as automatic permission to ignore do-not-call rules. Outbound consumer campaigns must be screened under the applicable federal/state/provincial rules and BACKON’s internal suppression list. Calling hours are based on the recipient’s local time.
6. U.S. technical-support calls
U.S. telemarketing rules can apply not only to outbound calls but also to certain inbound calls made by consumers in response to advertising for technical-support services. BACKON’s process is therefore designed to identify the seller/service, avoid misrepresentations, and disclose the price and material conditions before obtaining payment authorization.
7. Business-to-business outreach
BACKON may contact businesses about relevant services or partnership opportunities using public business contact information or another lawful source. B2B status is not treated as permission to make false claims, hide identity, ignore a direct opt-out or bypass country-specific electronic-message rules.
8. Caller identity and local numbers
BACKON callers should identify BACKON/NV Venture and the commercial purpose of a sales call promptly where required. We do not spoof caller ID or use a U.S./Canadian number to falsely imply a local physical office or manufacturer affiliation.
9. Automation, prerecorded or artificial-voice calls
BACKON’s baseline outbound model is human-led. Prerecorded, artificial-voice, autodialed or mass automated consumer calling is not introduced without reviewing the exact consent, registration, platform and calling-rule requirements for that market and technology.
10. Lead sources and proof
We keep source information for outbound leads where reasonably practicable. When a vendor or partner claims that a lead consented to contact, BACKON should not rely blindly on that statement; consent/source evidence should be retained where the campaign depends on it.
11. Opt-outs and suppression
You can tell us not to send marketing or make future marketing calls. We maintain suppression information so an opted-out address/number is not accidentally re-added. A marketing opt-out does not prevent a service communication you later request, such as a reply to a new support ticket.
12. No fabricated urgency
Marketing must not falsely state that we detected a virus, that a subscription is about to charge when it is not, that we are a manufacturer, or that immediate payment is required to prevent invented harm.
13. Contact
Communication-preference concerns can be sent to [email protected]. Privacy-related concerns can be sent to [email protected].