Request Technical Support

Tell us what you need help with.

Give us enough information to understand the problem. Do not enter passwords, payment-card numbers, authentication codes or other sensitive credentials in this form.

Request onlySubmitting the form is not a purchase.

No passwordsKeep passwords and authentication codes private.

Separate permissionRemote access requires another approval step.

Website

About you

We use this information to identify and respond to your request.

First name *

Last name *

Email *

Phone numberInclude country/area code if you would like us to call you. Optional if you prefer email.

Country *

State / province / territory

Who needs support?

This helps us keep home-user and small-business requests in the right lane.

Home user

Home office / sole trader

Small business

Your technology

Tell us what you are using. Approximate information is fine if you are unsure.

Device / service *

Brand / model

Operating system

Can the affected computer access the internet?

Describe the problem

What happened, when did it start, and what have you already tried?

Issue category *

What do you need help with? *Do not include passwords, full card numbers, PINs or authentication codes.

How urgent is it?

Best local time to contact you

How should we contact you?

Phone

Either

I am requesting support and authorize BACKON / NV Venture to contact me about this specific support request by the contact method I selected. *

I understand BACKON is independent third-party technology support and is not the manufacturer of my device or software and I understand any different relationship would be expressly stated. *

Optional: I would like to receive occasional BACKON product, security or service updates. I understand this is not required to receive support.

I have read the Privacy Policy and understand that support contact is separate from optional marketing. *

I understand that submitting this form does not purchase a service or authorize remote access. Any paid service will have a separate scope/price and remote access requires separate permission. *