Troubleshooting guide
New PC data migration and setup
See the symptom-specific checks and support boundary.
Read guide →Yes, many new-computer setup tasks can be handled remotely after the computer is online. The customer still needs to perform any physical setup and should retain control of passwords and account credentials.
What remote new-computer setup can include
- Operating-system settings and updates.
- Browser setup and preferences.
- Email configuration.
- Installation of commonly used software.
- Printer connection.
- Security-software or VPN setup.
- Basic backup guidance.
- Desktop, accessibility and convenience settings.
What the customer should do themselves
Enter personal passwords, one-time authentication codes and payment details privately. A technician can guide the process without needing to know those credentials.
When data migration needs more planning
Moving large libraries of files, damaged drives, complex application databases or encrypted data may require a separate plan or local assistance. BACKON should assess that before representing a normal setup session as a full migration service.
Common problems
Start with the symptom you are seeing.
These focused guides help narrow the problem before you decide whether to request support.
Troubleshooting guide
Email setup on a new computer
See the symptom-specific checks and support boundary.
Read guide →Not sure whether your issue can be handled remotely?
Tell us what is happening. Our team can review the request before you decide whether to proceed with paid support.