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New Computer Setup
Continue with the related BACKON guide for the next part of the troubleshooting path.
Read guide →Quick answer: Keep the old computer unchanged until the new one is tested. Copying data is not the same as confirming that everything important has arrived and opens correctly.
Make an inventory before moving
- Documents, photos and desktop files.
- Browser bookmarks and saved profiles.
- Email accounts and any local mail archives.
- Applications you still use and their legitimate licenses.
- Printer/scanner setup.
- Cloud storage accounts such as OneDrive or Google Drive.
Choose the right transfer method
Cloud sync can handle many files if they are already stored online. Large local libraries may be faster to copy with an external drive. Some applications must be reinstalled rather than copied, and licensed software may have activation limits.
Verify before deleting anything
Open representative files on the new PC, check recent email, confirm browser bookmarks, test important apps and print a test page. Do not wipe or sell the old device based only on seeing a few folders.
Passwords and accounts
You should type account passwords and MFA codes yourself. If a password manager is involved, make sure you understand its recovery method before decommissioning the old computer.
What remote support can do
We can help plan the move, identify what needs to be copied versus reinstalled, configure cloud sync, set up common apps and verify the new system. Physical drive failure, damaged old hardware or very large offline migrations may need local data-recovery or hands-on service.
Frequently asked questions
Can everything be copied from the old PC?
Not always. Files can often be copied, but applications usually need proper reinstallation and some local-only data requires special handling.
When can I erase the old computer?
Only after you have verified the new PC and any backups contain the data you need.
Can you move my passwords for me?
We can help with legitimate browser or password-manager migration, but you should retain control of master passwords and recovery codes.
Support boundary: BACKON provides independent third-party remote technical support. We do not claim to be the manufacturer or official support provider for third-party products unless a specific authorization is expressly stated. Physical hardware faults and provider-controlled account or network issues may require the relevant manufacturer, ISP, account provider or local repair service.
Continue troubleshooting
Related BACKON guides
Still stuck after the basic checks?
Describe what is happening, what device you are using and what you have already tried. We review the request before recommending paid remote support.